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1 Reply
- XHelperZ2 months agoHero+
Heya!
I've taken a look at the dmp file, which does give a bit of information, though not the exact cause of it.
I'll suggest some steps that would likely help with your issue, so I'd recommend trying them out in order:
- Verify the integrity of your game files via your game launcher.
- Update your GPU Drivers (If you are using an NVIDIA GPU, try rolling back your driver version, as the 576.28 driver version seems to be causing issues. More info here: https://trello.com/c/0XqPPP7U/614-crashing-after-nvidia-update)
- Disable any overlays you have enabled (Steam Overlay, Discord, Overwolf, etc)
- Turn off any overclocks you have if you have any
If none of that resolves your problem, I'd highly recommend sending over a DxDiag: https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/ That way there is more hardware information to work with and see if there are any potential causes.
Here's the analysed .dmp file via WinDbg for those who are curious:
******************************************************************************* * * * Exception Analysis * * * ******************************************************************************* KEY_VALUES_STRING: 1 Key : Analysis.CPU.mSec Value: 234 Key : Analysis.Elapsed.mSec Value: 238 Key : Analysis.IO.Other.Mb Value: 10 Key : Analysis.IO.Read.Mb Value: 1 Key : Analysis.IO.Write.Mb Value: 46 Key : Analysis.Init.CPU.mSec Value: 937 Key : Analysis.Init.Elapsed.mSec Value: 104066 Key : Analysis.Memory.CommitPeak.Mb Value: 120 Key : Analysis.Version.DbgEng Value: 10.0.27829.1001 Key : Analysis.Version.Description Value: 10.2503.24.01 amd64fre Key : Analysis.Version.Ext Value: 1.2503.24.1 Key : Failure.Bucket Value: STACK_OVERFLOW_c00000fd_r5apex_dx12runtime.dll!Unknown Key : Failure.Exception.Code Value: 0xc00000fd Key : Failure.Exception.IP.Address Value: 0x7ffc7812661c Key : Failure.Exception.IP.Module Value: r5apex_dx12runtime Key : Failure.Exception.IP.Offset Value: 0x272661c Key : Failure.Hash Value: {114dedac-9f52-e63f-c689-a4b0c9b530b1} Key : Failure.ProblemClass.Primary Value: STACK_OVERFLOW Key : Timeline.OS.Boot.DeltaSec Value: 135 Key : Timeline.Process.Start.DeltaSec Value: 16 Key : WER.OS.Branch Value: ge_release Key : WER.OS.Version Value: 10.0.26100.1 Key : WER.Process.Version Value: 3.31.0.1 FILE_IN_CAB: PACKER_132031_27364.dmp NTGLOBALFLAG: 0 CONTEXT: (.ecxr) rax=0000000200000000 rbx=00000000ff53edc9 rcx=00007ffc75a00000 rdx=0000000000000001 rsi=0000009d27405040 rdi=0000009d27404b20 rip=00007ffc7812661c rsp=0000009d27403bc0 rbp=0000009d274048d0 r8=00000000d8bfb805 r9=0000000275c30feb r10=00007ffa75a00000 r11=00000000274047d8 r12=00000000000001bb r13=0000000000000000 r14=0000009d27404f00 r15=0000009d27404f40 iopl=0 nv up ei pl nz na po nc cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010206 r5apex_dx12runtime+0x272661c: 00007ffc`7812661c 48894c2438 mov qword ptr [rsp+38h],rcx ss:0000009d`27403bf8=0000000000000000 Resetting default scope EXCEPTION_RECORD: (.exr -1) ExceptionAddress: 00007ffc7812661c (r5apex_dx12runtime+0x000000000272661c) ExceptionCode: c00000fd (Stack overflow) ExceptionFlags: 00000000 NumberParameters: 2 Parameter[0]: 0000000000000001 Parameter[1]: 0000009d27403bf8 PROCESS_NAME: r5apex_dx12.exe ERROR_CODE: (NTSTATUS) 0xc00000fd - A new guard page for the stack cannot be created. EXCEPTION_CODE_STR: c00000fd EXCEPTION_PARAMETER1: 0000000000000001 EXCEPTION_PARAMETER2: 0000009d27403bf8 STACK_TEXT: 0000009d`27403bc0 00007ffc`761c46ca : af6fb254`fe69be84 681c0483`ecf5a8f6 1b102d9b`be0a6cca 749c6be5`b7da3473 : r5apex_dx12runtime+0x272661c 0000009d`27404710 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : r5apex_dx12runtime+0x7c46ca STACK_COMMAND: ~0s; .ecxr ; kb SYMBOL_NAME: r5apex_dx12runtime+272661c MODULE_NAME: r5apex_dx12runtime IMAGE_NAME: r5apex_dx12runtime.dll FAILURE_BUCKET_ID: STACK_OVERFLOW_c00000fd_r5apex_dx12runtime.dll!Unknown OS_VERSION: 10.0.26100.1 BUILDLAB_STR: ge_release OSPLATFORM_TYPE: x64 OSNAME: Windows 10 FAILURE_ID_HASH: {114dedac-9f52-e63f-c689-a4b0c9b530b1} Followup: MachineOwner --------- 0:000> .exr -1 ExceptionAddress: 00007ffc7812661c (r5apex_dx12runtime+0x000000000272661c) ExceptionCode: c00000fd (Stack overflow) ExceptionFlags: 00000000 NumberParameters: 2 Parameter[0]: 0000000000000001 Parameter[1]: 0000009d27403bf8 0:000> ~0s; .ecxr ; kb r5apex_dx12runtime+0x272661c: 00007ffc`7812661c 48894c2438 mov qword ptr [rsp+38h],rcx ss:0000009d`27403bf8=0000000000000000 rax=0000000200000000 rbx=00000000ff53edc9 rcx=00007ffc75a00000 rdx=0000000000000001 rsi=0000009d27405040 rdi=0000009d27404b20 rip=00007ffc7812661c rsp=0000009d27403bc0 rbp=0000009d274048d0 r8=00000000d8bfb805 r9=0000000275c30feb r10=00007ffa75a00000 r11=00000000274047d8 r12=00000000000001bb r13=0000000000000000 r14=0000009d27404f00 r15=0000009d27404f40 iopl=0 nv up ei pl nz na po nc cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010206 r5apex_dx12runtime+0x272661c: 00007ffc`7812661c 48894c2438 mov qword ptr [rsp+38h],rcx ss:0000009d`27403bf8=0000000000000000 *** Stack trace for last set context - .thread/.cxr resets it # RetAddr : Args to Child : Call Site 00 00007ffc`761c46ca : af6fb254`fe69be84 681c0483`ecf5a8f6 1b102d9b`be0a6cca 749c6be5`b7da3473 : r5apex_dx12runtime+0x272661c 01 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : r5apex_dx12runtime+0x7c46ca
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