No Session Logs, No Transparency – Just a Ban
In 2023, my Apex Legends account was suddenly banned by EA. I was never told exactly why. The only vague reason I received was that I had supposedly violated the Terms of Service — without any evide...
Forum Discussion
dltmdals3568 Sadly, bans cannot be handled on the forums, as that can only be handled by the EA TOS Team.
> EA Help| Get information about EA Account locks, bans, and suspensions
If you're going to ban someone for cheating, at the very least show them when and how.
The reason why this isn't disclosed, is because it can allow cheaters to better bypass the Anti-Cheat.
Let's imagine you went to an airport that has hidden metal detectors and the airport had said that you set off the metal detectors at checkpoint A, D, and E, you'd know you were detected at those 3 checkpoints and could take steps to bypass those metal detectors next time. (Of course, a metal detector is a lot different than an Anti-Cheat)
While I understand the importance of keeping anti-cheat mechanisms confidential, this kind of blanket secrecy is deeply unfair to innocent players who get wrongfully banned.
Not every user is trying to reverse-engineer the system. Most of us just want to know what action got flagged and when — not the inner workings of the detection algorithm. Without that basic information, it's impossible to defend ourselves or appeal the ban properly.
GDPR Article 15 gives users the right to access their personal data, including decisions made through automated processing. EA refusing to provide even the general grounds for a ban could be seen as a violation of the transparency principle under GDPR.
It's not about exposing security measures — it's about respecting the basic rights of legitimate users. Security and transparency can (and should) coexist.
Midnight9746 Does that reason also apply to login data?
Does that reason also apply to login data?
dltmdals3568 I'm not entirely sure if it does or not, so I'm not able to answer that question as I do not want to give the wrong information.
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