Not letting me sign in

Hi @zxfd12,

You're email and password, entered correctly, should work but if not, try changing your password and seeing if that helps: 

1. Go to the EA Help login.
2. Click Forgot Your Password? to reset your password.
3. Enter your email or EA Account ID.
   • If you forgot the password for an underage account, enter the underage EA Account ID, not the parent or guardian email.
   • If you don’t remember your email or ID, try logging in with a connected platform account.
4. Check your email for a link to create a new password, and follow the instructions.

If resetting the password doesn't help, do you have a console connected up to your EA account? There is a way to log in with your console if so.

To do that:

• Click Log In at the top of any page on EA Help.
• On the pop-up window that appears, choose to log in with your PlayStation Network account, Xbox Live account, Steam account, Apple ID, or Facebook account:

• Another pop-up will appear for the platform you chose. Log in using your sign-in details for that account.
• If the account you sign into is linked to an EA Account, you’ll now be logged in on EA Help. You can view your account information and make updates in the EA Account Settings portal by clicking Accounts > Change email address.

- EA_Lanna