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LePingouinAerie's avatar
LePingouinAerie
2 years ago
Solved

Not receiving apex coins

I've bought apex coins twice this week but i havn't received them at all is it a global issue or just me ?

  • EA_cuervo's avatar
    EA_cuervo
    2 years ago

    They suggested installing the game on the EA app as this helps to push through the purchase for some cases. Since you still didn't receive the coins you will need to get in touch with them again. 

    If you're not getting the chat option when trying to contact support, can you please try: 

    1. Go to: https://help.ea.com/en/help-home/
    2. Select the game you need assistance with or EA App
    3. Select "I want to update my EA Account information" 
    4. Scroll down the page to find the "Chat with us" option

    If the chat doesn't show up, please try doing that while logged out. Once selecting the chat option it will ask you to log in, but you can select the option to continue without logging in.

    I hope this helps! 

6 Replies

  • LePingouinAerie's avatar
    LePingouinAerie
    2 years ago

    I've contacted them and they told me to reinstall the game on the EA app which i did and i still don't receive them

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    They suggested installing the game on the EA app as this helps to push through the purchase for some cases. Since you still didn't receive the coins you will need to get in touch with them again. 

    If you're not getting the chat option when trying to contact support, can you please try: 

    1. Go to: https://help.ea.com/en/help-home/
    2. Select the game you need assistance with or EA App
    3. Select "I want to update my EA Account information" 
    4. Scroll down the page to find the "Chat with us" option

    If the chat doesn't show up, please try doing that while logged out. Once selecting the chat option it will ask you to log in, but you can select the option to continue without logging in.

    I hope this helps! 

  • LePingouinAerie's avatar
    LePingouinAerie
    2 years ago

    that work i was able to contact someone with your strat and my problem is fix ty very much

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