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PURGE_em's avatar
PURGE_em
10 months ago
Solved

Opened more than 500 apex packs but no Heirloom Shards

I have opened more than 500 packs and still didnt get any heirloom shards, i got it one time but i hahve opened 500 packs or more till date, I have bought packs also, but still no heirloom shards. can I get some help ?

  • EA_Mako's avatar
    EA_Mako
    10 months ago

    Hey @PURGE_em,

    Just to clarify, when you said you got it one time, did you mean you have gotten one heirloom? 

    Are you saying you've opened more than 500 packs total, or have you opened 500 packs since getting the first heirloom?

    I see you mentioned you haven't received any heirloom shards, but do appear to have an heirloom from shards already. Keep in mind your pack timer would be reset at that point, so it would need to be 500 additional packs before the next guaranteed set of shards.

6 Replies

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    10 months ago

    Hey @PURGE_em,

    Just to clarify, when you said you got it one time, did you mean you have gotten one heirloom? 

    Are you saying you've opened more than 500 packs total, or have you opened 500 packs since getting the first heirloom?

    I see you mentioned you haven't received any heirloom shards, but do appear to have an heirloom from shards already. Keep in mind your pack timer would be reset at that point, so it would need to be 500 additional packs before the next guaranteed set of shards.

  • Caszio1123's avatar
    Caszio1123
    9 months ago

    I have opened 510 apex packs and after getting a hairloom and I havent gotten anoher one my total opened packs is 1010 opened and I only have one heirloom I need help 

  • OldTreeCreeper's avatar
    OldTreeCreeper
    Hero+
    9 months ago

    @Caszio1123 

    For heirloom purposes, Thematic packs are the same as Apex packs, they count towards the 500 pack heirloom guarantee, while Collection event packs are different, as they just count towards the collection event reward and not towards the heirloom gurantee.

    As you are so very close and within the 500 pack arena, have you by any chance included collention event packs in your total of 510 packs?

  • Dark_nobz's avatar
    Dark_nobz
    8 months ago
    @EA_Mako I’m in the same shoes I’ve been playing sense season 4 and ik for a fact I’ve opened over 500 Alex’s packs and also I’ve heard of you but over 50 Apex packs you’ll get and heirloom and neither of those work and I don’t know what to do
  • KingRepetto's avatar
    KingRepetto
    Rising Newcomer
    3 days ago

    same here and i have never gotten a mythic or a heirloom and spent OVER 500 dollars on apex packs IM ONLY TEN

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