Forum Discussion

Not applicable

3 years ago

packet loss apex legends

I only have packet loss in Apex Legends. I have no issues across any other games or devices. Please advise. -Deleted and reinstalled Apex Legends -I have flushed my DNS -I have changed my Primar...

EA_Aljo

Community Manager

3 years ago

Hi there, @yavuzsq

Your UOTrace looks pretty rough. The packet loss is happening relatively early so that would be before hitting our servers. Do you play on a wired or wireless connection? Also, it would be good to power cycle your equipment with the following steps: unplug your modem and router. Also, shut down your PC. After 2 minutes plug in the modem and router. Let them come back online completely. Start up your PC and try playing again. Let me know if that helps or not. Thanks!

yavuzsq

Not applicable

3 years ago

I did all the steps you said, it didn't fix my problem. ☹️

EA_Aljo
Community Manager
3 years ago
@yavuzsq

Thanks for trying. Are you playing on a wired or wireless connection?
- yavuzsq
  Not applicable
  3 years ago
  wired but i have the same problem with both
  - DejenDeRobarNic
    Not applicable
    3 years ago
    I have the same problem. At first i thought it was some internet problem side, however EA has been having this issue from at least 2 years ago, with hundreds of posts from multiple users with this problem. All EA agents do is tell you its your internet. But its not. Every user reporting this same problem knows Apex is the only game we get packet loss.
    The first time i encountered this problem i switched the port in which the ethernet cable was plugged in to another one, and it seemed to fix it. Now the problem is back again and the same fix wont solve it.