Forum Discussion

Seasoned Rookie

6 years ago

Solved

Packet loss??

So, I am experiencing packet loss between 92 - 96, but with a ping between 45 to 55. I have tried everything to lower the packet loss by port forwarding ports, turning off my WiFi and turning it bac...

EA_Aljo
6 years ago
@Dxshl

That's probably the issue then. Wireless is unreliable and prone to disconnects/lag. Especially when the signal has to travel through walls and/or floors. This gets worse when there are other devices sharing the same connection. It's worse still when anyone is streaming media while you're playing. Until you get wired, or at a minimum, closer to the router, this will continue to happen. You can try changing the wireless channel you're using. That may help. Also, you could try opening the ports for FIFA. They are listed here: https://help.ea.com/en/help/faq/opening-tcp-or-udp-ports-for-connection-issues/. You can get some help with this at www.portforward.com.

EA_Aljo

Community Manager

6 years ago

@Dxshl

www.portforward.com is a good place to get help with this. Basically though, when it's a range of numbers, you put the first one in the start port and the last one in the end port. If it's an individual port, that should be the target port.

Dxshl

Seasoned Rookie

6 years ago

@EA_Aljo Is it better to use udp or tcb ports as both or use one of them first then try the other?

EA_Aljo
Community Manager
6 years ago
@Dxshl

You need to open both. As listed on the article showing which ports need to be opened. You can also get some good help with this at www.portforward.com.

I'm going to be heading out shortly here and I'll be gone for a couple days so if www.portforward.com isn't helping, try contacting your ISP. They'll be able to step you through this.
- Dxshl
  Seasoned Rookie
  6 years ago
  @EA_Aljo Thank you for your time. I am just trying to learn how to port forward, and see what I can do to improve the game. I will see what I can do.
  - EA_Aljo
    Community Manager
    6 years ago
    @Dxshl
    
    Sounds good! If you get really stuck though, try your ISP as they should be able to step you through this or get them open for you. Good luck!