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Balentinezz's avatar
Balentinezz
6 years ago
Solved

Party member preloading and connectivity

   Hello, I am playing this game with these problems for 2 months. First problem is, when a game is completed and I leave the game with  my squad, I can see my teammates in my squad. They see me too ...
  • EA_Kent's avatar
    EA_Kent
    6 years ago

    @Balentinezz

    Thanks for giving it a shot for me. I'd like to also try updating the DNS settings on your PS4 to see if that helps as well. We can try Google's public DNS to see how that goes. To update the DNS follow the steps below: 

    1. Go to your PS4 Settings > Network > Set Up Internet Connection. Select either wifi or LAN cable depending on what type of connection you're using. 

    2. After you select the connection type choose IP Address Settings (Automatic) > DHCP Host Name (Do Not Use) > DNS Settings (Manual)

    3. Set the Primary DNS to 8.8.8.8, and set the Secondary DNS to 8.8.4.4

    4. Hit Next > MTU Settings (Automatic) > Proxy Server (Do Not Use) > Test Internet Connection

    Let me know if you're still running into any problems after updating the DNS settings. 

    /Kent

Balentinezz's avatar
Balentinezz
6 years ago

I am using cable. I am still having this issue. I am going to main menu and then going to şobby back again and again to fix it

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
6 years ago

Would you mind running through the PS4-specific troubleshooting steps as well when you're able? Let me know how that goes when you can. 

/Kent

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Hey @Balentinezz. 

    Were you able to try running through those other steps I sent you? Are you still having any trouble with connection issues? 

    /Kent

    • Balentinezz's avatar
      Balentinezz
      6 years ago

      I am still having issurs

      • EA_Kent's avatar
        EA_Kent
        Icon for Community Manager rankCommunity Manager
        6 years ago

        @Balentinezz

        Thanks for giving it a shot for me. I'd like to also try updating the DNS settings on your PS4 to see if that helps as well. We can try Google's public DNS to see how that goes. To update the DNS follow the steps below: 

        1. Go to your PS4 Settings > Network > Set Up Internet Connection. Select either wifi or LAN cable depending on what type of connection you're using. 

        2. After you select the connection type choose IP Address Settings (Automatic) > DHCP Host Name (Do Not Use) > DNS Settings (Manual)

        3. Set the Primary DNS to 8.8.8.8, and set the Secondary DNS to 8.8.4.4

        4. Hit Next > MTU Settings (Automatic) > Proxy Server (Do Not Use) > Test Internet Connection

        Let me know if you're still running into any problems after updating the DNS settings. 

        /Kent

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