Forum Discussion

Inflame4real's avatar
6 years ago

PC - Game crashes - 5Apex.exe cant access graphic driver and Error_Hung

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number Nvida Geforce Gtx 2080
Enter RAM memory size in GB 8 GM VRAM
What is your gamertag/PSN ID/EA Account name? Inflame4real
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. Inflame4real
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? Legends not part of the problem
Which Legends were your squad mates using (if applicable)? Not part of the problem
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. Does not matter what part of the map I end up on. I always crash everywhere.
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Happens during fights, when running from A to B, ressing ect.
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? Its random. I can either play 1-2 matches before crashing and sometimes 10 in a row.
When did this happen? (dd.mm.yy hh:mm) Since season 3 was released
How often does the bug occur? Often (50% - 99%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I have two seperate bugs occuring. One of them is r5Apex.exe does not have access to your graphic driver. I have done everything I can think of to keep this bug from happening. Ive given it high priority on the application, Ive run Origin and Apex.exe as admin, Ive gone into safemode on PC and removed graphic driver completly and reinstalled but nothing I do works. My secound bug is 0x887A006 - DXGI_Error_Device_Hung. I think this is because of the CPU reaching 100% and crashing like you have reported already. Ive done everything here aswell like Done a clean reinstall of the game, verified and repaired game files, made RegKeys that delayed or selected 0, gone to Nvidia Graphic panel and turned on troubleshooting. Ive gone into the game and sat the VRAM usage to only 3 GB ect ect. Nothing works and only happens for Apex Legends.
What should be happening instead? That the game does not crash every other game.
Steps: How can we find the bug ourselves? ..

I have two seperate bugs occuring.
One of them is r5Apex.exe does not have access to your graphic driver.

I have done everything I can think of to keep this bug from happening. Ive given it high priority on the application, Ive run Origin and Apex.exe as admin, Ive gone into safemode on PC and removed graphic driver completly and reinstalled but nothing I do works.

My secound bug is 0x887A006 - DXGI_Error_Device_Hung.
I think this is because of the CPU reaching 100% and crashing like you have reported already.
Ive done everything here aswell like

Done a clean reinstall of the game, verified and repaired game files, made RegKeys that delayed or selected 0, gone to Nvidia Graphic panel and turned on troubleshooting.
Ive gone into the game and sat the VRAM usage to only 3 GB ect ect.

Nothing works and only happens for Apex Legends.