Forum Discussion

Mizvchi's avatar
Mizvchi
3 years ago
Solved

[PC] Constant packet loss

Hello, Yesterday I was having some ping and packet loss issues while in-game, but I was still able to play even if it was sometimes impossible just to move forward without being teleported 100m back...
  • EA_Aljo's avatar
    EA_Aljo
    3 years ago

    @Mizvchi 

    Even though you normally are fine over wireless, that can change at any time. That's just the nature of wireless as it's very susceptible to interference from other devices, walls, floors, etc. You also may just need to power cycle your equipment. To do that, unplug your modem/router. Also, shut down your PC. After 2 minutes plug in the modem and router. Let them come back online completely. Start up your PC and try playing again.

    It would be good to check your router for a firmware update as well.

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
3 years ago

Hello, @Zton3yy 

Are you also on PC? Do you use a wired or wireless connection? Thank you.

JuHGaNoMeTrY's avatar
JuHGaNoMeTrY
3 years ago

Unsure if I should make a new post as it pertains to same thing. I enjoy playing Apex legends, primarily ranked, but ever since the start of this season I have been unable to play without packet loss. I can play normal trios and duos without a problem. I can invite friends into firing range and not experience any packet loss. Private match also shows 0% packet loss. The issue is only when I queue into a ranked match. I will have 0/1% while the countdown is starting and as soon as players jump from the ship it shoots up to 50/0 packet loss almost instantly. If I’m lucky to make it to the top 3 my packet loss drops throughout the game all the way to 0 by then but being that it is ranked I don’t have much of an opportunity to get any KP. So as you can see it’s almost pointless to play ranked with this issue. I’ve tried port forwarding, power cycling my modem and router. I got desperate and tried wireless as I’m normally hard wired and nothing has worked. 

what can I do so I can enjoy this game in a ranked setting again?

  • JuHGaNoMeTrY's avatar
    JuHGaNoMeTrY
    3 years ago
    @JuHGaNoMeTrY I’ve also tried playing on the EA app as well as steam and neither produced a different result
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi there, @JuHGaNoMeTrY 

    Do you power cycle your modem/router and restart your PC when switching between wired and wireless? If not, try that, but I highly recommend you stay on a wired connection. You should also be using at least a Cat6 ethernet cable.

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