Forum Discussion

Exmples's avatar
Exmples
6 years ago

PlayStation plus pack not working

I clicked on it and it says purchased but it’s not showing up in game, I restored licenses and it still doesn’t show up in game and it won’t let me re download it so any fix?
EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
6 years ago

@slick199199 

If the purchase fully cleared under your PlayStation account please contact our Live-Support team again so they can look into why you didn't receive the content. I'm sorry you've been getting bounced back and forth around this, perhaps there was some confusion from employees on both ends on how to address this. Our team will make sure you get the content you purchased. 

Keep in mind that not all DLC will be automatically downloaded to your console. Make sure you go to the "Add ons" section for your game on your PS4 to verify it's been installed.

Please have a proof of purchase ready for your case.

Slugga6ixx's avatar
Slugga6ixx
5 years ago

Please help I have done this same thing and have the same problem I cant access the pack and it said purchased

  • BaD_eGGy_BrEaD's avatar
    BaD_eGGy_BrEaD
    5 years ago

    Omg same I know how u feel

    • gotoohard_oa's avatar
      gotoohard_oa
      5 years ago

      Did you get the pack yet?

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