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WholesomeGirl's avatar
WholesomeGirl
7 years ago
Solved

Problem with Apex ( Can't start the game )

Hello ..  I started having a problem with apex legends today and i tried solving it but nothing that i do is really solving the problem, whenever i try to run the game these errors pop up Error 1  ...
  • WholesomeGirl's avatar
    WholesomeGirl
    7 years ago

    Hello again ..

    I found the solution to this problem, apperenantly some files were currupted on my windows therefore i had to do a reset on windows,

    it's almost harmless to do a reset on windows the only down side of it is that you lose some files from your pc ( Obviously ... ) 

    So the best way to solve this problem is to reset windows without deleting your files < for there is no reason to do a full clean up if you're still going to use that PC/ Laptop ..

    But anyways if anyone ends up facing that problem this is the best solution for it as far as i can see ..

    Thank you @Zeelmaekers for your help i appreciate it 🙌

Zeelmaekers's avatar
Zeelmaekers
Hero+
7 years ago

Hey @WholesomeGirl 

Make sure you check that windows is up to date.
Best way to check this is Clean booting and opening settings.
Update & Security and check for Windows Updates.

If that didn't solve the issue.

Press your windows key, type CMD.

Then right click the command prompt icon and run as administrator.

Now type here: DISM.exe /Online /Cleanup-image /Restorehealth

This can could take a couple minutes to start and maybe around 30 minutes to complete.

When that is done, try to run the sfc /scannow.

When you see Verification 100% complete, type exit and reboot.

Now try to launch Apex Legends again.

Let me know if that changed anything 

  • WholesomeGirl's avatar
    WholesomeGirl
    7 years ago

    Hello  ....

    Thank you for the reply ! unfortunantly what you suggested to me didnt work it keeps on giving me the same errors ..

    i followed your steps 1 by 1 and it didnt solve the problem ..

    do you have any other suggestion ?

    • Zeelmaekers's avatar
      Zeelmaekers
      Hero+
      7 years ago

      Hey @WholesomeGirl 

      I have plenty of other troubleshooting steps.
      Have you done anything yesterday that could have affected Apex?

      To have a bit more information about your system it would helpful if you attach a Dxdiag file.

      • WholesomeGirl's avatar
        WholesomeGirl
        7 years ago

        Hello @Zeelmaekers 

        I havent done anything, i just wanted to play apex and then all of a sudden that error popped up for me

        i've attached the dxdiag.txt like you requested

        if you have more steps as to how to solve this problem im all ears..