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slipperybutter9's avatar
5 years ago

Problem:unable to login

So i tried to play apex for the first time in a while and i made a new ea account then at the home page of apex i tried to login and it didnt work all it said was

                          Unable to login

                          We cannot complete this action at this time. If you need assistance, please reference help.ea.com or answers.ea.com

please help 

p.s does it matter if the ea account is new or not?

6 Replies

  • I'm having this same exact use and I am playing on the XBOX ONE platform. What should be done to get through?

    I have created a login and everything is correct 

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey @JaykoTheGreat

    Is this the first time you're logging into Apex Legends on that Xbox account, or were you playing before now without any issues? 

    /Kent

  • I am also having this same problem - "unable to Login" on the Xbox ONE - however, when i log onto EA.com - it accepts user & p/w ... 

    help ?

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey there. 


    Thanks for the updates on this!

    I wanted to ask you both as well, is this the first time you're trying to log in with your account, or were you playing Apex Legends before now without any issues? 

    /Kent

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