Profile not permitted to play online
I play on Xbox with a new gen series x. Every time I try to join/play apex it says this account is not permitted to play online then it goes to a black screen with text about connectivity issues. Sometimes it lets me get into the lobby but it kicks me out when I try and que. please help I am trying to play with my friends
Try clearing the alternate MAC address with these steps:
Go to your Xbox Settings
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"Also, you can try clearing the personal saved data for Apex Legends. To do that, please follow these steps. There is the risk of losing offline saves and changes to settings you've made. Normally, those download from the cloud, but I can't guarantee this.
- Press the Guide button and then highlight the Apex Legends tile.
- Hit the Menu button. It's the small one to the right of the Guide button with 3 horizontal lines on it.
- Next, go to Manage game and add-ons > Saved data. Delete the file with your gamertag on it.
Let me know what happens. Thank you.
