Forum Discussion

Not applicable

2 years ago

Solved

PS5 account stats not saved after Cross Progression

Hello, I got cross-progress in my account, but somehow the statistics of my PS5 account (which should have been the main account) were deleted instead. Now my main account is level 148 The problem is...

cross-progression

TheRedLion93
2 years ago
@artL1es

If you need assistance in getting the right account linked to your main EA Account, you can get into contact support for this matter: https://help.ea.com/en-us/help/faq/using-ea-help/

TheRedLion93

Not applicable

2 years ago

@artL1es

If you need assistance in getting the right account linked to your main EA Account, you can get into contact support for this matter: https://help.ea.com/en-us/help/faq/using-ea-help/

artL1es
Not applicable
2 years ago
@TheRedLion93 At first glance it looks like this first photo
But when I open the tab , it looks like this, as in the second photo
- TheRedLion93
  Not applicable
  2 years ago
  @artL1es
  
  You could also get in touch with them through chat as well. The link I provided should show you how to.
  - artL1es
    Not applicable
    2 years ago
    @TheRedLion93
    Only a letter can be sent, there is no chat with the consultant (
- EA_Illium
  EA Staff (Retired)
  2 years ago
  Hi @artL1es, It looks like you have already submitted a case, in which we would need to wait for an advisor to reach out
  - artL1es
    Not applicable
    2 years ago
    @EA_Illium
    How long is the application processed ?