Forum Discussion

Alimilanista's avatar
Alimilanista
4 years ago
Solved

PS5 update next gen

I just downloaded the next gen Apex game on the PS store. 

Unfortunately once downloaded the game says that I am not authorised to play... 

Please help 😁

  • EA_Mako's avatar
    EA_Mako
    4 years ago

    Hey folks, did you already have the PS4 version of the game installed, or were you installing the PS5 version completely from scratch?

    Just to be sure, you've gone through each of these steps and receive the error when attempting to launch the game after the installation is fully complete?

    Edit: It looks as though this may pop up if you've logged into both the PS4 and PS5 versions of Apex from the same account.

    Please be sure to exit from the lobby to the main menu before closing the PS4 version, then try launching the PS5 version again after that point.

    Alternatively, this should time out your PS4 login after a short period of time and let you launch the PS5 version normally as well.

    @Alimilanista @smincer13  Let me know if that lets you in!

    Edit 2: 

3 Replies

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey folks, did you already have the PS4 version of the game installed, or were you installing the PS5 version completely from scratch?

    Just to be sure, you've gone through each of these steps and receive the error when attempting to launch the game after the installation is fully complete?

    Edit: It looks as though this may pop up if you've logged into both the PS4 and PS5 versions of Apex from the same account.

    Please be sure to exit from the lobby to the main menu before closing the PS4 version, then try launching the PS5 version again after that point.

    Alternatively, this should time out your PS4 login after a short period of time and let you launch the PS5 version normally as well.

    @Alimilanista @smincer13  Let me know if that lets you in!

    Edit 2: 

  • djsuman's avatar
    djsuman
    Seasoned Newcomer
    4 years ago
    On PS5, You can go back to apex legends ps4 version & take a screenshot of your settings. Here is the tedious workaround –

    1. Uninstall ps4 version
    2. Install PS4 version from playstore
    3. Launch it & take a screenshot of all settings
    4. You can play a game on your ps4 version too
    5. Now delete the ps5 version cause you cant play it anymore
    6. Re-dowload the ps5 version again from playstore
    7. Delete the ps4 version as you cannot play it anymore
    8. Make settings changes to PS5 version & enjoy

    I wish respawn/ps made it easier. Also I find pathfinder ult not working properly in PS5 version.