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lRCHRDl's avatar
5 years ago
Solved

PURCHASE FAILED

It's my first time buying a battle pass for a game so it's kind of exciting for me. Few minutes ago I tried to buy APEX LEGENDS battle pass, worth 16SGD using my mastercard (GCASH). Unfortunately, ...
  • EA_Kent's avatar
    EA_Kent
    5 years ago

    @lRCHRDl 

    I see, thanks for the details. 


    When you have the chance please reach out to the EA Help team so they can pull up your account and take a look at this purchase. Unfortunately payment issues aren't something we're able to investigate here on Answers HQ. 

    For more details on how you can set up a case with them check out the EA Help website. If you prefer you can also speak with them via Twitter or Facebook as well. 

    /Kent

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