Purchase not successful
I bought the battle pass and it’s processing since 3 hours and it said maximum 30mins . I didn’t receive the battle pass after money has been transferred
Forum Discussion
Kemi_Orange_Rose Which platform did you buy the Battle Pass through?
If it was through the EA App, you can contact EA Support, (otherwise you would contact the support team for the platform you had bought the Battle Pass through).
- EA Help | Official Support
- Steam Support
- Xbox Support
- PlayStation Support
- Nintendo Support & Customer Service
Furthermore, if you had bought the Battle Pass through the Apex Legends Official Store, you would need to log into the game through the EA App in order for the Battle Pass to activate, (otherwise you would need to log into the game through the platform you had bought the Battle Pass through, (as in, if you had bought the Battle Pass through Steam, you would launch the game through Steam for the Battle Pass to activate)).
Lastly, did you buy the Battle Pass for the correct EA Account? (If you did buy the Battle Pass for the wrong EA Account, it sadly cannot be merged or transferred to another EA Account).
okay i get you. i bought the battlepass on my phone from the website. but i play it on my ps4. so if i download it on pc then open the game on my same account , i will also get it on the ps4? Midnight9746
Kemi_Orange_Rose Correct, if you sign into the same EA Account that is linked to your PS4, it will activate the purchased Battle Pass across all your connected platform accounts.
Midnight9746 It has been almost 3 days and the purchase in order history is still processing, nothing received yet. What has to be done to get the battlepass already?
Kemi_Orange_Rose Did you login through the EA App and had launched the game using the same EA Account used to play on your PlayStation?
Community Highlights
- EA_Blueberry7 years ago
Community Manager
