Forum Discussion

7 years ago

r5apex.exe - Application Error

Game constantly crashes with the following error. Can be 5 minutes or an hour into the game and randomly occurs. The instruction at 0x00000000 referenced memory at 0x00000000. The memory could not b...

MrKebabi

7 years ago

Hi, i also had this exact problem. I contacted EA support and they suggested disabling any overlays. For me, i disabled Plays.tv and i disabled the origin in game overlay for Apex. I also disabled the AMD overlay and uninstalled Overwolf. Idk if this helps but thats what fixed it for me

sgtbare

7 years ago

I've never played apex with any overlays nor do I ever install them at all and I still have the problems with crashes.

This damn memory error!!! EA FIX this!!! Why are you so stingy in QA department??

EA_Blueberry
Community Manager
7 years ago
@sgtbare

I know crashes can really get frustrating and we're here to help.

Have you checked out the Community Crashing Troubleshooting Guide yet?

https://answers.ea.com/t5/Technical-Issues/Community-Crashing-Troubleshooting-Guide/td-p/7447308

Please include a DxDiag so we can look at your system specs.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
- ieinrokumar5
  6 years ago
  Guys! I have followed the below Steps and issue has been fixed:
  1. Disable the antivirus before proceeding with any troubleshooting steps.
  
  2. Check Windows update for your Operating system, if there are any updates, please update them
  
  3. I would request you to please Run Origin as administrator by following the steps mentioned below
  
  1) Exit out of Origin Client
  2) Please right click on the "Origin" icon on the desktop and then click on "Run as admin"
  
  4. Disable Origin Ingame : https://help.ea.com/en-sg/help/origin/origin/how-to-use-origin-in-game/
  
  5. Try to repair the game by following the steps mentioned below
  
  1) Select My Game Library in Origin.
  
  2) Right-click on the game tile.
  
  3) Select Repair Game.
  Cheers!
  - EA_Blueberry
    Community Manager
    6 years ago
    @ieinrokumar5 wrote:
    
    Guys! I have followed the below Steps and issue has been fixed:
    
    1. Disable the antivirus before proceeding with any troubleshooting steps.
    
    2. Check Windows update for your Operating system, if there are any updates, please update them
    
    3. I would request you to please Run Origin as administrator by following the steps mentioned below
    
    1) Exit out of Origin Client
    2) Please right click on the "Origin" icon on the desktop and then click on "Run as admin"
    
    4. Disable Origin Ingame : https://help.ea.com/en-sg/help/origin/origin/how-to-use-origin-in-game/
    
    5. Try to repair the game by following the steps mentioned below
    
    1) Select My Game Library in Origin.
    
    2) Right-click on the game tile.
    
    3) Select Repair Game.
    
    Cheers!
    
    @ieinrokumar5 Thank you for sharing.
    
    Can anyone else in this post confirm these steps gets rid of the error?