Forum Discussion

7 years ago

r5apex.exe - Application Error

Game constantly crashes with the following error. Can be 5 minutes or an hour into the game and randomly occurs. The instruction at 0x00000000 referenced memory at 0x00000000. The memory could not b...

EA_Blueberry

Community Manager

7 years ago

@sgtbare

I know crashes can really get frustrating and we're here to help.

Have you checked out the Community Crashing Troubleshooting Guide yet?

https://answers.ea.com/t5/Technical-Issues/Community-Crashing-Troubleshooting-Guide/td-p/7447308

Please include a DxDiag so we can look at your system specs.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

ieinrokumar5

6 years ago

Guys! I have followed the below Steps and issue has been fixed:

1. Disable the antivirus before proceeding with any troubleshooting steps.

2. Check Windows update for your Operating system, if there are any updates, please update them

3. I would request you to please Run Origin as administrator by following the steps mentioned below

1) Exit out of Origin Client
2) Please right click on the "Origin" icon on the desktop and then click on "Run as admin"

4. Disable Origin Ingame : https://help.ea.com/en-sg/help/origin/origin/how-to-use-origin-in-game/

5. Try to repair the game by following the steps mentioned below

1) Select My Game Library in Origin.

2) Right-click on the game tile.

3) Select Repair Game.

Cheers!

EA_Blueberry
Community Manager
6 years ago
@ieinrokumar5 wrote:

Guys! I have followed the below Steps and issue has been fixed:

1. Disable the antivirus before proceeding with any troubleshooting steps.

2. Check Windows update for your Operating system, if there are any updates, please update them

3. I would request you to please Run Origin as administrator by following the steps mentioned below

1) Exit out of Origin Client
2) Please right click on the "Origin" icon on the desktop and then click on "Run as admin"

4. Disable Origin Ingame : https://help.ea.com/en-sg/help/origin/origin/how-to-use-origin-in-game/

5. Try to repair the game by following the steps mentioned below

1) Select My Game Library in Origin.

2) Right-click on the game tile.

3) Select Repair Game.

Cheers!

@ieinrokumar5 Thank you for sharing.

Can anyone else in this post confirm these steps gets rid of the error?