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Daze623's avatar
5 years ago
Solved

Random high ping/packet loss for entire game in rank mode only

After playing 10 rounds on casual mode and then moving to rank mode I've noticed that there are times where my connection would be so bad for an entire game(and then it would be fine for the next game).
What confuses me the most is that nothing in my connection changed nor am I getting time outs in my ping checker.
I usually play around tokyo servers.
Can someone help me?
I love playing rank mode and it just sucks when I lose points because I suddenly have bad connection that is persistent through out the whole game.

  • @Daze623 Have you tried this on different servers as well to see if this happens in ranked?

    Also to confirm have you already tried troubleshooting like repairing the game via Origin, clearing Origin's cache? The interesting thing is your UOTrace shows your connection going immediately to the server with no need to hope (which I've never seen before), but also shows an extremely large gap in your best to worst ping times when you run the poll over 2,000 times (which we only run-up to the first 100). 

    This would make me think that either something is causing a connection issue or something is functioning as intended. 

    CM - updated post to add additional information

19 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    5 years ago

    @Daze623 Can you go through the steps below and confirm is and test after to see if any of these are interfering with your connection or the test?

    • Untick the options in LAN Settings (make sure nothing is checked under Proxy Server).
    • Check any Firewall, Anti-Virus, or additional security that may be blocking Origin or Apex, if need be temporarily suspend them to test. 
    • Flush DNS (first section in the link) 
    • Clean Boot  
  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    5 years ago

    @Daze623 Have you tried this on different servers as well to see if this happens in ranked?

    Also to confirm have you already tried troubleshooting like repairing the game via Origin, clearing Origin's cache? The interesting thing is your UOTrace shows your connection going immediately to the server with no need to hope (which I've never seen before), but also shows an extremely large gap in your best to worst ping times when you run the poll over 2,000 times (which we only run-up to the first 100). 

    This would make me think that either something is causing a connection issue or something is functioning as intended. 

    CM - updated post to add additional information

  • Daze623's avatar
    Daze623
    5 years ago
    @EA_Illium I don't experience the same thing in singapore server apart from some random choke. Yeah I was surprised too when I saw the results too as I've sent traceroutes to other games too.
  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    5 years ago
    @Daze623 To confirm where you able to try the above steps with the Origin client?
  • BlinkD24's avatar
    BlinkD24
    4 years ago
    @EA_Illium This is not an isolated incident since the above steps mentioned by @Daze623 works for me too... ive been getting random packet loss for some time and the fixer-upper type fix actually works
  • This happens only in ranked - one game good next few games 50 packet loss which is unplayable with warping all over the place. Just started this week..............as of the update I guess. Though the first day no problem but day 2 on.

  • Changing the DNS did not help - good then two bad ones.............I can play open and the game is fine as soon as I go to ranked I get the 3 triangles...........with the middle one broken.  

  • Ok the fix for me was clearing the cache on Origin.  %ProgramData%/Origin    and deleting everything BUT the   LocalContent  folder