EA_Illium
EA Staff (Retired)
EA Staff (Retired)Re: Apex Cross-Progression Bug?
To confirm the Cross Progression merge is automatic, so you won't select which items or progress to merge manually.
Checking... was the Xbox account previously linked to a different EA account?
If so, progress and items are stored at the EA account level, and unlinking it from its original EA account would not bring over progress. To attempt to recover your items and progress it would need to be linked back to the original EA account.
Another common cause is if the account was linked/played after Oct 26th, as this was the cut-off date for eligible accounts and progress.
