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EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

Re: Apex Cross-Progression Bug?

Hi @uncleiroh7571 

To confirm the Cross Progression merge is automatic, so you won't select which items or progress to merge manually. 

Checking... was the Xbox account previously linked to a different EA account?

If so, progress and items are stored at the EA account level, and unlinking it from its original EA account would not bring over progress. To attempt to recover your items and progress it would need to be linked back to the original EA account. 

Another common cause is if the account was linked/played after Oct 26th, as this was the cut-off date for eligible accounts and progress. 

1 Reply

  • Dominator_Kyle's avatar
    Dominator_Kyle
    2 years ago

    I had a switch account before this, and then added a PlayStation account. Both EA accounts. Is there a way to merge these two? If so that would save me money and time. Thanks. 
    (both of these accounts were created before cross update)

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