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EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
2 years ago

Re: Apex Cross progression popped up but my account wasnt linked

@x_ririx21 

No, in your situation these were on different EA accounts originally per your original post.

Progress from different EA accounts can never be merged regardless of whether that was linked before or after October 26th.

8 Replies

  • So i’m just burnt for $700 worth of items since season 1 because ea sprung the message on me without me being able to hold off until i got my psn linked to my ea account? Is respawn/ea working to fix this because thats so inappropriate for a company to do especially when they dont even have a live chat or phone number like most companies have. If I make a new steam account with the linked ea and psn account will I be able to do cross progression on it with my psn linked to it then? I just find it hard to believe ive been here since season 1 and am being treated like this by the company i’ve been giving my time and money too. If I open a ticket with ea support can they transfer/merge an old ea account to another? @EA_Mako 

  • @EA_Mako So since I switched my Steam account to a different EA account that has my PSN linked I wont get the PSN content that the Ea account has?
  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @x_ririx21 

    No, you're not burnt for the progress and content that was earned on your PSN account. That is still available on the EA account where it was originally earned. All your progress is stored at the EA account level, not on your individual platforms.

    If you unlinked your PSN account, you've simply lost access to that progress. You'll need to re-link your PSN back to that EA account if you'd like to restore that progress.

    To be extra clear, it doesn't matter whether that was linked before or after October 26th. This never would have transferred your progress since it was on a different EA account.

    Cross Progression allows you to access content on one EA account with all the platforms attached to that same account, it does not allow anything to be transferred or merged across EA accounts.

    Support can help get your PSN account linked back to its original EA account to help restore that progress on that EA account, but they cannot merge different EA accounts together.

  • jkarwatske163's avatar
    jkarwatske163
    2 years ago

    I transferred my stuff from my Xbox one account to my ps4 same ea games acount and it’s just …. Loading…. Won’t let me do anything BOGUS….

  • @7SevenCeven Well I mean yea…. It’s a dog water game dude we all got SCAMMED‼️‼️ I lost my Xbox one account history when I linked it to my PlayStation it all pops up on my Xbox though just doesn’t transfer all the stuff from the Xbox to the ps4

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