Re: Apex Legends - unable to connect to EA servers (check ea.com/unable-to-connect)

Great job on providing the info.. I'm not a pro but i can see at first glance 100% packet loss on some ip connection and a dual core cpu (not enough for the game to run smoothly)..

For connection i dont know if there is much u can do.. In apex there is a button "data center" find out how to change the server to a server with no packet loss (if the latency is worse so be it for now).. Worst ping latency of over 100ms will interfere with a smooth play..

If the game is installed on ur kingston ssd i would make sure you have atleast 30gb of free disk space because windows uses page filing and since u have 8gb of ram this could go up to 8 or more gigabytes of virtual memory...

If the connection issue doesnt go away contact the isp and write a complaint or change the plan/ provider

Some more tips:
-Use windows optimization (not a defrag but trim for ssd)

If u experience some problem with the game try a clean restart ALT+F4 before gaming

SSD with low capacity generally have less sustained write speeds, lower cache, lower performance although this is not much related to ur issue

Apex legends is currently on my hard drive, anyways, i'm going to try to switch data center and see if that makes any difference at all. btw thanks for your reply 🙂

I forgot to mention how the freezing happens exactly:

basically after spending about 60-90 seconds in the menu the character stops moving and sound stops working all together. Selecting tabs in the menu does nothing.
Then sound resumes (both music and menu sounds effects) and the menu starts responding again then after a few seconds it disconnects with the first error i mentioned in the original post.

Also i've seen this other post, that got no replies though:

https://answers.ea.com/t5/Technical-Issues/Sound-goes-out-Game-lag-spikes-and-then-disconnects/m-p/7434200/highlight/true#M3953

You can run a hardware monitor like afterburner to monitor each cpu core, ram, vram, virtual memory, gpu core .. Start logging, run apex and watch closely .. When i do that what i see is a cpu spike (i'm on 4 cores) right after the black screen into the main menu causing micro sound stutters, once the cpu load drops the microstutters stop and i have no problems.. I've tried with disabling shader cache but that makes things much worse

Also minimum specs are:
AMD FX-4350 (CPU mark:5344) your cpu is 3876
Doesnt explain the freezing because i've seen some people running this game of integrated graphics

Come back once u figured out whats happening hardware wise

Maybe there is not enough vram.. I see afterburner going up to complete max any more it's going to go to load up ur ddr3 ram.. I thought there was an option to set vram to 1-2gb but they must have changed that one or more updates ago.. Too bad🙂

I'll give u some list here:

1. Like I said above have 30gb of free disk space on your main drive there might be a problem if your disk is running out of space, if shader cache is enabled it needs space on the drive
2. Go to bios disable intel speedstep (EIST technology)
3. Your cpu supports DDR3-1333 any speeds above might be unstable, if you have ddr3-1600 turn it down to 1333 and find the right latencies from your memory brand
4. If you have 2x4gb (i hope not 1x8gb) make sure they are in slots DDR3_1 and DDR3_2 on your motherboard.. If you have 1x8gb i recommend to buy the same type but be careful not recommended different brands and speed/latencies.. you MUST have dual channel in order
5. Update your motherboard bios from F1 to F3
6. With kingston ssd manager, make sure your ssd is running the latest firmware.
7. Defrag your western digital drive with apex installed
8. Make sure hard drive and ssd are connected to SATA 6Gb/s connectors (because mobo has sata 3gb/s dont use it)
9. Disable non-microsoft services from starting (msconfig->services->hide microsoft->disable others) also keep minimul start apps
10. In apex video settings set texture streaming budget to 1gb (if available)
11. Try a launch command like +fps_max 60
12. Disable NTFS compression on Origin install folder/Apex install folder (right click properties->advanced=>disable compression)
13. Disable intel hd graphics in the bios
14. Visual c++ 2012/2013/2015/2017 in 32bit AND 64 bit latest version from microsoft website (no double versions or older versions)
15. Disable all overlays (origin/amd/xbox/ any type)


Please take this post with a grain of salt, dont waste your time only make changes u are comfortable doing