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EA_Atic's avatar
EA_Atic
Icon for DICE Team rankDICE Team
4 years ago

Re: Apex Legends Freezing and Crashing Xbox

@Da_Prince251992 @Player_r0h1i7df  Could you try to power cycle the console and see if that helps. 

 

How to power cycle: 

  1. Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.
  2. Unplug the console's power cable. Wait 10 seconds.
  3. Important Make sure that you wait at least 10 seconds. This step resets the power supply.
  4. Plug the console power cable back in.
  5. Press the Xbox button on your console to turn it on.

Thanks!

 

/Atic 

7 Replies

  • Hgffffffdsaa's avatar
    Hgffffffdsaa
    2 years ago
    @EA_Atico Tampoco...e hecho el q recomendaron en ea help y nada no puedo jugar ni 10 minutos
  • StudDuck37's avatar
    StudDuck37
    2 years ago

    Apex keeps crashing mid game and sends me back to Home Screen. I play on Xbox series x and we have other of the same consoles and TVs in the house but mine seems to just continuously crash. It freezes up and just boots me out and I can’t reload into the match. I’ve tried all the power cycling and clear local data uninstalling and reinstalling and nothing works ! I get maybe 3 or 4 games and then it spazzes out again. I have seriously tried everything mentioned. 

  • TacticalCaM0's avatar
    TacticalCaM0
    2 years ago

    This is an ongoing issue. It’s the servers and not an Xbox issue as we tried everything on our end to fix the issue. It’s only Apex that this is happening to. 

  • MsHoneybeexo's avatar
    MsHoneybeexo
    12 months ago

    I have been having the issue to for seasons upon seasons ☹️ , and cant even play ranked without it randomly crashing and sending me to the xbox Home Screen.... 

    PLEASE FIXX!!!

  • Jaherm11's avatar
    Jaherm11
    Rising Novice
    4 months ago

    I've been having this issue for 5 seasons now!! I get half way into a game it's randomly freezes, goes back to playing then crashes, ive tried everything and nothing works 

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