Community ManagerThanks for trying. Do you use a custom gamerpic by chance? I've seen a similar issue caused in another game when using them. If so, can you try choosing a default one to see if that helps?
Unfrickin believable, after a week and at least 12 hours of research and troubleshooting, changing my gamer pic fixed it. Thank you for the help.
Community ManagerIt's a weird issue for sure. I have no idea why a custom gamerpic would cause that, but I've seen it happen on NHL as well. Glad to know it resolved this for you. If you have any other issues, please let us know. Have fun and stay safe 🙂
Hi, I am having the same issues I have tried everything on this thread as well as trying to get help from Microsoft but it is defiantly an EA account problem solely with my Apex Legends game. Every other game works part from Apex Legends. It has been 2 days now and I still can't get it to work. please help :'(
Community ManagerDid you try the customer gamerpic suggestion from a couple of posts back?
Community ManagerWhat exactly is happening?
Update: I changed my profile pic to default no change
Disclamer: I've also unistalled the game and reinstalled it three time already and no change
it's a bug guys rather than system issue its a account specific issue so if you want to play apex right now best solution is to make a secondary account until EA addresses this bug
even mine is not working.....
has there been any solution found????
as per previous tips, i have tried the reconnect method. and it worked for me.
i'm using steam btw. for other platform maybe u guys can try as well. just unplugged cable or turn off wifi or something.
First - the timing is very important. the exact moment to disconnect is when it the apex 3 bar is laggy or choppy.
Second - as soon u got into the lobby spam the heck out of ESC key.(this to collect all the reward msg)
Third - reconnect back ur connection.
i did it in a few tries around 10min. now no problem getting in.
For EA staff please just check what is wrong with the reward message causing this issues. In the future the same things keeps happening again with each updates if not fixed
I’m on Xbox and every time I press A to go to the main menu where it is showing caustic and the new character, it will take me to the main menu and then immediately take me back to the screen where it shows caustic and the new character and tells me to press A
Community Manager
