Apex Legends, packet loss PC
Hello, I need help because I have been struggling with a problem in the game regarding packet loss for a month, I can't join the game, I get a ban every game and minus points, I feel like I've tried ...
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EA_Illium
EA Staff (Retired)
EA Staff (Retired)Hey @Kejzachi
To check have you tried the following?
- Repair your game via the EA App - Repair (Library > Tile Dots > Repair)
- Verify the game in via your Steam library
- Clear EA App's Cache (Top Left Menu > Help > App Recovery)
- Connection and Advance Connection Guides
- Check for other applications that may be limiting EA App or Game performance
- Close other running applications on your device
- Run the System File Checker tool, then Check for Windows and GPU updates
Thanks!
I play on Steam so I can't do anything with the EA App, I've already verified the game files several times, my internet connection is via ethernet, so I've already tried these methods. The situation is that in the main menu I have servers with normal ping, but the servers look like that half of them have 0 packet loss and the other half have 98 packet loss. I can play one game out of a million without any problems, and the rest won't load and crashes with a ban and minus points. I'm counting on your help because this is the only game I play and I don't want to end up losing packets in the game.
- Bro has the same problem, the connection is good, and only in apex there is packet loss and ping under 1500 thousand .. I also don't know what the problem is, although everything is OK on xbox, packet loss is 0, and ping is a maximum of 112
The situation in my case is that even if I choose servers with 0 packet loss, I still have lag on them, my ping does not jump at all, it is stable, but I am counting on help from EA because I have the impression that I have tried everything and nothing helps , I even talked to the Internet provider and the fault must lie only with EA because all other games work without problems except Apex Legends
- EA_Illium
Hi @Kejzachi
Can we see if the following make any changes to your connection?
- Run the System File Checker tool, then Check for Windows and GPU updates
- Restart your device in Clean Boot mode first then try again.
If not, would it be possible to test on a different network?
Cheers!
- EA_Illium
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