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EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
3 years ago

Re: Banned for cheating but didn't cheat. No more appeals either.

Hi @6251774,

I appreciate you reaching out to us, but I'm afraid we can't assist with account bans here on Answers HQ, nor can the EA Help Support team. Terms of Service team review any appeals sent in, they look at the account and see if the rules were broken or if the ban can be lifted. If they determined that the ban should remain in place, I'm afraid that means the account will stay banned.

If you have new or additional information that was not originally included in your appeals, and you feel would help with the ban review, you're welcome to create a new appeal. Ultimately, there are only so many times the same information can be reviewed while hoping for a different outcome, however so there is a limit on the amount of appeals that can be sent in for the same ban review, please keep that in mind. 

- EA_Lanna

4 Replies

  • but what file we can upload to prove we are not hacking because we are really not hacking?Can i upload my killrate file because im a really bad player with 0.9 kill rate average 300 damage.

  • All we can do is continue to complain on here as it’s our only option. I’m not gonna give up on trying to get my account back either. You say they took the correct action but they didn’t. Falsely accusing and stealing thousands of dollars from players like us is unacceptable. I’m gonna continue to fight to get my account back because I wasn’t cheating. And anyone in their right mind would look at my account. Look at my kd. Review my gameplay and clearly see I’m not cheating. Instead you let streamers who are blatantly cheating on social media get by with it. It’s sad that we have to do this just to play a game that you should be trying to get us to play instead you’re pushing away loyal and fair players. And keeping the dirty toxic ones that bring in more views that ruin the game for us. Hopefully one someday at EA will actually be willing to help us instead of saying there’s nothing you can do. Because there is. You could give us innocent people our accounts back. 

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