Re: Battle Pass progress reset/lost, missing or new items

Hey everyone,

For those mentioning they crafted skins during this issue, please take a look in your collection for any new skins that may be there for the same weapon.

For instance, we've seen people mentioning they crafted Legendary skins for 30 Crafting Materials. However, 30 Crafting Materials is the price of a Common skin, not a Legendary skin.

This was incorrectly appearing as a different skin, which is why some of you noticed skins that aren't even available to craft, such as the Flatline reactive skin. 

If you had spent 30 crafting mats to get a skin, for example, that would have still unlocked the Common skin tied to the particular offer, though the displayed skin would have been incorrect - there were no Legendary skins being granted for 30 crafting mats.

From what we're seeing, the actual level skins were unlocked and should still be present on the account, they may just not have the new item notification. 

@EA_Mako Hello,

So I bought the Dream Weaver Volt's skin, I tried to equip it but it was super bugged and I couldn't equip it, after A LOT of restarting of the game, where I couldn't equip the skin, I restart the game again and now surprise, the skin I bought is not unlocked anymore and instead I have the Fortune Teller Volt's skin, a one that I don't want.
I want the skin I bought and I think that makes sense so I hope you'll be able to help me with that VERY soon. Thank you