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EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
5 years ago

Re: Can't Find a Game - Matchmaking is broken

Hey @NeoKiaNimbus

If you're still running into the same matchmaking issues can we try running through some troubleshooting steps to see if we can help stop it from happening? A good place to start off would be with the basic connectivity steps over at the EA Help website. 

If you're still running into the same issues after that try running through the platform-specific steps as well: 

- PC

- Xbox One

- PlayStation 4

Let me know how that goes once you've had the chance to give it a try. Thanks!

/Kent

9 Replies

  • Hi,

    i have installed apex on steam its been hours i haven't found a single game to play.

    this is really bad experience since im about to play my first game on apex.

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey @infiniteflame859

    Are you still having any trouble finding a game? If so, were you able to try the steps I linked in my previous response? 

    /Kent

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey @ImmovableRAC


    That's definitely out of the ordinary. Have you tried switching to any other datacenters to see if that makes a difference? 

    /Kent

  • I know im not the same guy but I have literally waited 40 minutes to get into a game and have now just given up. This is completely ridiculous

  • i have the same issue the servers r straight up from the trash

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey @0BA1DA


    Were you able to try running through all the troubleshooting I mentioned in this thread? Did changing datacenters make any difference? 

    Also, do you currently have the "no fill" option enabled? 

    /Kent

  • Seems like the servers a down right now 

    let me know when this is fixed 

    CMOON EA

    @Mike23Like23 Yup just saw a reddit thread the servers are down
    srsly ea....... -.-

    or i mean respawn i dont know man hahaha

    @Mike23Like23 u let me know here if you get in pls 🙂

    [CM - Edited to merge consecutive replies]

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey @abcS36S8ihKRPb,

    There is an outage being investigated, thanks for making sure we were aware!

    Since this particular thread was troubleshooting an individual older situation I'm going to lock it to prevent any confusion.

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