Re: EA account lost progress
Unfortunately no one here can help you, but I can point you in the right direction.
These are all the help catagories available:
https://help.ea.com/en/help-show-more-intents/?product=apex-legends
This might be the best one for your circumstance:
https://help.ea.com/en/solutions/?product=apex-legends&topic=missing-items-packs
(A reply may take a while)