Re: Error Buying Apex Coins

Hi @quack_8P, 

Thanks for reaching out. It might just need a wee bit of troubleshooting. Can you try the following steps please: 

• Fully close out all games and background apps
• Sign out of your EA account and sign back in
• Reload the game and try it again. 

Failing that: 

• Double-check your account and payment details to make sure they're correct.
  • Visit the Payment Methods tab of your My Account page to find your info and make any changes.
  • Check your billing address against the one on your statements to make sure they match exactly. This can help clear up a lot of these errors.
• Make your purchase from the region that matches your payment method and EA Account settings.
  • If you’re traveling or living abroad, your purchase may not go through.
  • If you’re out of your region temporarily, try making your purchase again once you’re home, or use an online safe payment method that’s accepted where you’re located.
  • If you’ve moved or are on an extended stay abroad, update your EA Account to the right region. If that doesn’t work, use a local payment method.

Please let us know how you get on with those steps. 

EA_Lanna