Forum Discussion

12 months ago

Solved

Escalating the Issue to Higher Authorities for a Resolution

I am writing to formally escalate a matter that has reached an impasse and requires the attention of higher authorities within the game management. I have raised this issue multiple times and was inf...

EA_Aljo
12 months ago
Hi there, @K9X_Anas

I'm very sorry to say, we cannot help with bans over Answers HQ. If ToS is not going to overturn the ban after 3 investigations, it will need to stay in place. There is nothing else that can be done.

EA_Aljo

Community Manager

12 months ago

Hi there, @K9X_Anas

I'm very sorry to say, we cannot help with bans over Answers HQ. If ToS is not going to overturn the ban after 3 investigations, it will need to stay in place. There is nothing else that can be done.

K9X_Anas

12 months ago

@EA_Aljo I will not accept this as a solution to a problem like mine. It is extremely frustrating for players to be treated this way. I repeat, humans make mistakes, and a permanent ban over a single inappropriate word is completely unfair. As I’ve mentioned before, I want to escalate the issue regarding my account to higher authorities. Tell me how to do that or assist in escalating the matter, as there are many players facing the same issue with no one able to help.

Why create company websites if they are of no use or provide no assistance? The current approach is entirely unjust. Therefore, I repeat, I want a resolution to my problem and will not accept any response claiming that the TOS team has made their final decision

EA_Aljo
Community Manager
12 months ago
@K9X_Anas

ToS has the final say in this. There is no one else we can refer you to.
- EA_Mako
  Community Manager
  12 months ago
  Hey @K9X_Anas,
  
  Just to piggyback on the correct information @EA_Aljo has already provided, this is something you've created numerous threads about already.
  
  I understand you disagree with the decision that was made, but this will not be changed here on the forums either.
  
  Please do not continue creating threads about this topic. Locking the thread here.