Re: How do I fix an invalid EA account?

@YLGroper 

You absolutely have to prove you own the EA account. I'm sorry, but there's no way around it. If we didn't have strict security policies, anyone could come to us with a gamertag or PSN ID, claim they own it and just gain access. That's not something we're going to allow. We don't have access to Sony's systems so we can't verify the PSN ID you're claiming to be yours is actually yours. We also aren't going to give out email addresses to anyone asking for them. That would only facilitate account theft.

I've been waiting for the better part of 4 hours for someone at EA Support to give me a call like they say they will.

Estimated wait time was 4 minutes, not 4 hours. I'm doing my best to be patient, but APPARENTLY i can't just do live chat.

@YLGroper 

I know it's difficult to recall all those details from a long time ago. I'd have a hard time tracking my own down. This just isn't something we can bend on though. We also can't see any of your PSN details. All we can see is if you have a PSN ID linked to an EA account. We can't see any changes that are made on Sony's side. It's not that I don't believe you are who you say you are. However, we also can't just take someone's word for it. You'd be surprised at the lengths people go to try to take over accounts. Which is why we are as strict as we are. Hopefully, someday we'll have an easier process, but for now, if you can't recall the information we need to verify ownership, we won't be able to recover the account.

So why is the Live Chat support down then?

Hello, @ArktikAlice 

Live chat should be working. Try using a Chrome browser in incognito mode. You also can contact support by requesting a phone call back. They can also be messaged through Twitter (@EAHelp) or Facebook.

I have entered my phone number and been waiting for literally hours at this point.
I'm in Chrome, not incognito, but I've also tried microsoft Edge and no live chat option.

Where is the live chat button? Used to be at the top, isn't there in chrome, incognito or otherwise.

@ArktikAlice 

Do you have another EA account you can try instead? It's possible chat will show up there.

No, I only have the one account, and given that this is the account that I'm having the problem with in Apex, I would imagine it's the one I should be contacting the support staff with.

@ArktikAlice 

Apex hasn't been played on the account you're posting with so it appears you have 2 different accounts.

@YLGroper 

I'm not sure if they let you list off a bunch of addresses, but you should be able to submit at least one with each case. Until you provide enough accurate answers, we won't be able to recover the account.

I have checked all of my e-mail addresses to make sure that there are no other EA accounts tied to them and the only account I have is tied to this e-mail address, and I can't check which e-mail is tied to my Playstation account, or I just don't know how.

This account doesn't have my Playstation account linked to it, apparently, despite having literally the same exact e-mail address, and I have no idea what other EA account my PS4 account could be linked to because ALL OF MY OTHER E-MAIL ADDRESSES DO NOT HAVE EA ACCOUNTS.

So the only option I can think of is that I never linked Apex to an EA account, which doesn't make any sense, or my linked account got changed to a different account, and I don't know how.

@ArktikAlice 

It's impossible to play without an EA account so you have one linked to an email somewhere. Unfortunately, we can't help with that through Answers HQ. You'll need to contact a live support advisor here for assistance.