Forum Discussion

Seasoned Rookie

Re: How to get help with Apex Legends account bans and suspensions

（Administrator, please don't delete it. This is from the bottom of my heart）

Hello everyone, I didn't want to bring this up, but I really can't hold it in anymore. I'm an Apex Legends player since 2022, and my account was falsely banned last year. I submitted my purchase history, playtime, backend data, and KDA – I'm a high-sensitivity player, so I'm not very good (KDA below 1, Gold rank), but I love collecting and have three heirlooms and multiple battle passes. I used all that as appeal evidence, yet the response was always just "denied."

I have to wonder: is there any human reviewing these? I suspect it's all bots. They discourage appeals to reduce their workload – hiding ban history, using automated replies, and even blacklisting my email. They're silencing players, and it's baffling. This company acts like a one-party rule – once you're caught, you have no say. They boast about anti-cheat, but veterans know it's hollow. They only care about pros and big streamers; regular players' issues get tossed around until we give up.

I'm utterly disappointed. All they care about is money – they don't even have match replays or a history feature. I even sent a physical letter to headquarters, but months later, no reply. That's how they trample on players. Sorry for the rant – I know it's negative, and I apologize.

3 Replies

Mod_nightmare_1
Seasoned Traveler
3 days ago
Negative feedback is well deserved if backed up by objective facts which seem to be the case.
Unfortunately that's how big companies work these days and it's not just gaming. Recently had issue with Philips products = same thing:
round and round she goes architecture support page
eventually noone is replying to your calls or e-mails
you can't reach anyone "in charge"
AI generate template replies at best are sent
All we can do is vote with our wallets and time aka quit playing and don't spend money on this game.
E.g. I wouldn't care a bit if my account was stolen as I have not invested a $ in it and I use default skins for everything :) -> would create new account and keep playing (if I would play Apex at all as now I do not).
wweikc
Seasoned Rookie
2 days ago
What you said makes sense. But everyone is different. I don't like traveling or eating some exquisite food. I like playing games, and playing games with my friends is the happiest and only way for me to relax. But they're all ruined now, I really don't know what to do
Mod_nightmare_1
Seasoned Traveler
2 days ago
Create new account -> play on
Switch to other game(s) -> don't spend money on them -> play on