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AntonGrym's avatar
AntonGrym
New Novice
4 days ago

cant load in to the game.

I can’t load into Apex. I’m stuck on an infinite loading screen and have been unable to get past it for over 2 days. I’ve tried everything I can think of. The game itself appears to be working, the anti-cheat is running properly, and my Ethernet connection is fine. I would really appreciate any help or advice on how to fix this issue.

4 Replies

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    4 days ago

    Hey AntonGrym​,

     Which platform are you playing on currently? I've just launched Apex on my end to confirm, and it looks like you may be trying to launch an out-of-date version of the game. For reference, I'm showing 3.0.4.8409 (below), while yours appears to be an earlier 3.0.4.8405.

    That would explain why you're unable to connect. Can you try restarting your system before checking for another update? If there was an issue and your client didn't recognize it had an update available, that could be causing this to happen.

    If you're on Steam, try these steps to verify your files. If you're using the EA app, try clearing the cache first before restarting to see if it picks up the update at that point. Let us know how that goes!

  • Heey here again, so now it says v3.0.4.84-

    then nothing more

  • AntonGrym's avatar
    AntonGrym
    New Novice
    4 days ago

    so i tryed clearing cache and try to uppdate the game and restarting the game and my pc but it still stands like this 

     

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