Forum Discussion

Re: I bought a computer with HWID ban!

Hey @NYork108 

We can't really help you with banned account issue's here on AHQ
You will need to talk to the ToS team and try to explain what you think happened.

EA - Contact Terms of Service Team

Note that macros, scripts and other programs that can interfere with the game and or Easy Anti Cheat can be picked up.

9 Replies

  • @Zeelmaekers 

    Not trying to be a d@@k, but how can you say "we" when @KuchenBear  just gave him some suggestions? It's also a forum for people to help each other out, not just to sought out EA staff or Champions and expect a generic reply with a link.

    ❤️

  • Zeelmaekers's avatar
    Zeelmaekers
    Hero+
    7 years ago

    Hey

    It was a good suggestion and I maybe misphrased my reply.😳

    If a account gets banned the best thing is to reach out to the Terms of service team to explain the situation.

    They review the case and may or may not lift the ban.

  • NYork108's avatar
    NYork108
    7 years ago

    I did spoke with them and every time they give me the same answers. Feels like a robot answer. I don't know what to tell them more how to prove them I'm innocent. 

    Even I send them a bank the statement when I bought the computer. I really don't understand. There has to be a way to do something. 

    Thanks everyone for the replys

    I really appreciate. 

  • @NYork108 Just do a format clean install of Windows. If it doesn't work then try to sell the computer to a non gamer. It's the right thing to do.
    You could try to buy cheap used parts hard drive,graphics card,cpu,motherboard but if you are unlucky and buy all of them then in the end it might cost you even more than the price you paid to get it from your roommate and i guess you bought it cheap.
  • NYork108's avatar
    NYork108
    7 years ago

    I don't want to do that because is not a cheap computer.

    "Cooler Master H500p case

    Corsair RM850 850-Watt 80 PLUS Gold Power Supply

    Asus Maximus Hero VII

    Intel I5 4690k

    Nvidia Strix 980 TI

    16 Gb Kingston HyperX Beast

    SSD 120Gb Kingston HyperX 3K 120GB SH103S3/120G

    Seagate FireCuda 2TB 3.5" Internal SSHD

    WD Black 1TB 3.5" SATA Desktop Hard Drive

    EK-KIT S360 Custom Water cooling + Nvidia Gpu Water Block

    TP-LINK TL-WDN4800, PCI-E wireless

    Thermaltake AC-033-CN1NAN-A1TtMod Sleeve Cable - Black/Red

    Cooler Master Master Fan Pro 120 Air Balance RGB Fan Controller, 3x Master Fan Pro 120 AB Fans + 2RGB LED Strips"

    This what I have.

    I will reinstall the windows.

  • Man i have almost the similar issue with you by the way how are your apex right now still playable or you just move on from that game. Since the issue u posted havd quite bein sometime now

  • Pe4s4nT's avatar
    Pe4s4nT
    6 years ago

    Same situation and I refused to reinstall the windows or buy new parts, just moved to other game :D

    Just out of curiosity, did the windows reinstall solved your problem?

  • @Zeelmaekers Tos if their is 1 is a joke eac found a file or something from a school project I was working on and I got banned to eat about it and sent them proof of what got me banned and they said well I will never know that was at start of season 7 still nothing from them I just chopped it up to eat don't care about what we say just the money they scam from us
  • Bruh i don't want to be the bad guy but what you have is not a wow pc sorry to tell ya that but idk how much you pay for that pc but if you give your friend like idk 700-1000$ for that pc he scammed you very bad