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EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
2 years ago

Re: I got banned and need help to restore my account.

Hi @6y9471mqufz1,

As per our forum Guidelines:

  • Don't "name and shame." If you see a suspected cheater, please report them by using the appropriate tools. We can't take any action against such accounts on Answers HQ, and such posts can lead to harassment.

We are sadly unfortunately also not able to help with any account-related cases via the forums I am afraid.

To get assistance with this, please contact the customer service team via https://help.ea.com/contact-us.

To get assistance with a banned account, please take a look here: https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/.

If you think that you saw someone who's not playing by the rules, please take a look here on how to report this behaviour: https://help.ea.com/en/help/faq/report-players-for-cheating-abuse-and-harassment/.

I will now close this thread.

Thank you.

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