Forum Discussion

takerun10's avatar
takerun10
6 years ago

I've got the penalty for leaving match(at rank match) caused from error

"クライアントがチート対策機能を実行していないか、チート対策認証に失敗しました: Authentication timed out [1/2]" Sorry this is Japanese message but when I was playing rank match, apex stopped when I'm in loading screen. And this message p...
darkzoan's avatar
darkzoan
6 years ago
@OilYoshi This is a wild guess but I stopped getting penalties if after the error I managed to get into a ranked match without closing the game...
darkzoan's avatar
darkzoan
6 years ago
@darkzoan Nevermind, I just got a penalty of 10 min because of that same error...
  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Hi all. 


    I appreciate the additional details on this. 

    We're currently looking into the stability issues that have been happening in some locations, including Japan. Thanks for being patient with us while this is under investigation. 

    /Kent

    • darkzoan's avatar
      darkzoan
      6 years ago
      @EA_Kent I know it is difficult to be a developper and problems will always arise but, as a temporary measure, you should at least remove the leaver penalty until you can make those servers stable.
      That would make everyone happier.
    • OilYoshi's avatar
      OilYoshi
      6 years ago
      @EA_Kent hey Kent, any updates on this matter? ive looked around the forum but havent seen much
      • EA_Kent's avatar
        EA_Kent
        Icon for Community Manager rankCommunity Manager
        6 years ago

        Hi all. 

        I'm sorry, but I don't have any updates to share on this at the moment. If I hear back with more details I'll follow up here. 

        Thanks again for being patient on this. 

        /Kent

    • Sageofny91's avatar
      Sageofny91
      6 years ago

      This happens to me several times a day and I always play ranked Ieven screen recorded it and have screen shots and I live in United states in florida I have videos and all has happened 3times today 

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