Accidental ban

Question

Dear EA customer service team,&nbsp;I am writing to formally appeal the suspension of my Apex Heroes account because I believe the action was unreasonable and to request a thorough review of my case.&nbsp;I have been a passionate Apex Heroes player for many years and value the fair play and community spirit the game fosters. In playing the game, I strictly abide by EA's Terms of Service and have never used, downloaded or interacted with any cheating software, targeted bots, wall hacking or third party tools that could compromise the integrity of the game. My game setup regularly scans for malware, and I can confirm that unauthorized programs associated with Apex Legends have never been detected on my device.&nbsp;The sudden pause was completely shocking because I had not been notified of any suspicious activity in advance. This leads me to suspect that my account may have been accessed without my permission - possibly through a hack or unauthorized login. To support this, I would like to ask your team to investigate the following details:&nbsp;· Login logs, including IP addresses and timestamps around reporting breaches to check if the location or device is not consistent with my usual gameplay (I usually use [your device type] to play from [your city / country]).&nbsp;· In-game activity logs during the alleged violation because my game style (e.g., average kill death rate, mobile mode) was consistent and never showed "unnatural" performance.&nbsp;Losing access right to this account has been deeply frustrating because it has years of advances, cosmetics and memories built through legitimate games. I understand EA's commitment to cracking down on cheating, but I urge you to re-examine the evidence that led to this suspension. If additional information (such as proof of device scan, internet service provider records or personal identification) is required to verify my claim, I will be happy to provide it in a timely manner.When I saw my EA account ban history disappeared today, I was happy to open the game, but why the game still can't go?&nbsp;I believe in EA's ability to distinguish between true players and rulers ......

1cegil · Answer

I feel sorry for you, my friend. Do you know what the worst part is? The same thing happened to my girlfriend. We weren't even playing the game. Two or three days later, we logged in and saw “BANNED” written there. We appealed, and we're still appealing and will continue to do so, but the only thing I understand is that no one cares, but when it comes to taking money, they gobble up all the cash :D&nbsp;

36053asd · Answer

即使没有禁赛记录，我仍然无法进入游戏。

1cegil · Answer

哈哈哈哈，真是一个令人心酸的情况。难道就没有人看到这场闹剧吗？我的账号没有被封，但我女朋友的账号被封了，我们一直在努力解决这个问题。可我们收到的回复既不给我们任何证据，还说“无法提供信息”。太荒唐了。

midnight9746 · Answer

36053asd​&nbsp; &amp; 1cegil​&nbsp;Sadly, banned accounts cannot be handled on the forums as that can only be handled by the EA TOS Team.
&gt;&nbsp;EA Help | Get information about EA Account locks, bans, and suspensionsIf your EA Account is hacked and you need help recovering it, you would need to&nbsp;contact EA Support.
&gt;&nbsp;EA Help | What to do if your EA Account has been hackedIf its been a while since you had last played or had used EA's services, your EA Account may had been temporarily disabled. You would need to&nbsp;contact EA Support&nbsp;in order to reactive your EA Account,&nbsp;(note: reactivating your EA Account will not remove any active bans or suspensions and if the deactivation of your EA Account was from a ban or a suspension, you would have to contact the&nbsp;EA TOS Team).&gt;&nbsp;EA Help | How to get back into your EA Account