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EA_David's avatar
EA_David
Icon for Community Admin rankCommunity Admin
3 years ago

Re: Linux players getting banned

Thank you for the posts. I have passed this on, but I don't have any more detail for now.

We will of course share what we have when we do get an update, and we may reach out to some individuals for specific info/logs and such.

6 Replies

  • Denyial's avatar
    Denyial
    3 years ago

    Let me know if I can help. Issue happened to me after several years on Windows and months on Linux without any 3rd party software beyond Steam/Proton.

    @EA_David I work for the company that builds Ubuntu so can probably help with debugging!
     
  • Dear @EA_David,

    I know i am late to this, but around that time, while I was on vacation, I got rushed by a surprising Email from EA, telling I've been banned from Apex Legends for cheating, now knowing what I did. Of course I tried appealing the issue, mentioning potential reasons for a false flag, which are unrealistic when thinking about them. I had used up my three appealing attempts, not knowing there was a limit, and am only getting bot responses with any further attempt. Unfortunately I doubt I had been answered by humans in the first place, as the ansewers look the same as with many other people. I had basically given up on it, with some appealing attempts as time went on. At some point I understood I've been part of a ban wave of Linux uesrs, not knowing why. But in the last days, I found out that this ban wave was caused by EA forgetting to include certain dependencies in an update, which are required for EAC to work on Linux. Although I am not sure whether it was also the cause of the first ban wave. Yet still, I have been part of this ban wave and innocent. I am writing this as one of my last desperate attempts at getting this finally resolved and I really hope you could pass this on to EA and maybe get something done. I really want to get my account back, as I really want to play this game and creating a new account for it just feels wrong. I hope that this is possible for you and that this can finally be done.

    With best regards

    AlphaCraft9658

  • RacsuChile's avatar
    RacsuChile
    2 years ago

    You won't be able to recover your account, so it's futile to keep attempting. Trust me.

    I went through the entire process, providing as much assistance as possible on Reddit by creating the post that eventually reached the developers, yet my account remains banned.

    I've decided to move on, leaving the game behind. Occasionally, I play with a new account now.

    Such is life.

  • @RacsuChileYeah. EA is really bad at handling these things. I don't think deleting and re-creating my account would help either, as it's probably E-Mail based.

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