When I open the game, I get in and then it says "This client's game account has been banned."
My account has no bans either current or previous, and I haven't actually played the game in years. EA Help site is actually no help at all, and I can't seem to figure out how to contact an actual human at EA. Anyone else experiencing something similar or know how to fix this?
Community ManagerHey l-chakra-l,
If you're not able to see any violations in your Penalty History, you're likely signed in to the wrong EA account. It might be worth trying a different login method or email address before checking your penalty history again to see if anything appears.
Once you've located the account with the ban, you'll want to follow the steps on this page to create an appeal. Our ToS team will be able to review your case upon receiving the appeal, and they'll reach out through email when the review is complete. Please note that appealing is the only way to have an account action addressed, as the ToS team is the only team with the right tools and records to investigate.
Let us know how it goes, thanks!
I did switch to the correct account as I had the same suspicion. It also has no bans on record, therefor I can't submit an appeal.
Im going to join this thread as i have exactly the same issue for BFV.
Main menu says no access to online services due to a ban, check Penalty History and it is empty.
No alternative accounts, just use the one. EA Help has no means for me to email the ToS team directly and I keep getting an auto-reply with a 'solution' that doesnt apply to my situation.
An email address for the ToS team would be nice as I currently cant play BFV, and for no apparent reason.
Community Manager
