Apex Legends says I'm banned when I try to play, But my account shows no bans.

Hey l-chakra-l​, 

If you're not able to see any violations in your Penalty History, you're likely signed in to the wrong EA account. It might be worth trying a different login method or email address before checking your penalty history again to see if anything appears. 

Once you've located the account with the ban, you'll want to follow the steps on this page to create an appeal. Our ToS team will be able to review your case upon receiving the appeal, and they'll reach out through email when the review is complete. Please note that appealing is the only way to have an account action addressed, as the ToS team is the only team with the right tools and records to investigate. 

Let us know how it goes, thanks! 

I did switch to the correct account as I had the same suspicion. It also has no bans on record, therefor I can't submit an appeal.  

Hey l-chakra-l​ and Jidds95​, 

Just to confirm, if you navigate to your connected accounts page, are you able to see the platforms that you usually play with? 

It's not uncommon to accidentally create a different account over time, and it can happen without players meaning for it to. So please try signing in using the different login methods available, like Xbox, PlayStation, Google, and Steam. With each login, check your Penalty History and connected accounts to see if it populates. Another check is to fill in this form to see if the 'Email us' option appears in the self-serve section after being redirected.

It might seem a bit repetitive, but we want to make sure you're on the right account, as that's the most common reason players can't find the violation in the Penalty History tool. 

Please let me know once you've checked, and if the page still shows no violations and the redirected form shows no option to email. We can continue from there, thanks! 

I encountered the same problem, and when I tried to report the issue I encountered through the webform, this happened when I selected the option to submit an appeal: there was no send button, and I couldn't contact TOS.

I did confirm that I was on the correct account - it was connected to my steam. I was initially on the wrong account but switched to the correct one, and it still showed no issues, bans, or anything of the sort, with no option to appeal anything. 

I tried the form and there is no option to email.

Thank you for that update.

Could you please send me your EA account and a screenshot of your connected accounts page via a direct message l-chakra-l​ ?

I ran into the same problem, and the web form does not have a submit button.

Hey xiao-moZH​, 

Just to confirm, are you seeing anything on your penalty history page? This page has more information on bans, and how to appeal one you feel is unfair.

If nothing appears on that penalty history page, please confirm that you're on the right account by checking the account's purchase history, connected accounts, and time played. Typically, when the penalty history tool is unpopulated, it's due to being signed in to the wrong account, which happens more often than you think. 

Once you've confirmed you're on the right account and still can't see anything in your penalty history page, please send me a screenshot of your connected accounts and penalty history page via a direct message. We can continue from there, thanks! 

EA_mplsnow​ same issue pls help. The page doesnt work...we need a way to contact TOS. the webform has no EMAIL US button. 

Hey NovusSG​, 

Can you please confirm you're on the correct EA account? The penalty history tool and ban options will only populate if an action exists on the account you're signed into. 

You can confirm by checking your purchase history and connected accounts for recent and relevant entries. If you're on the correct account and everything looks right, please send me a screenshot of what you're seeing via DM, and we can continue from there. Thanks!