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Re: My pc is restarting every time I load apex.

@EA_Kent 

Hey I dont want to jinx anything right now but I have seemed to fix the problem! I guess my old motherboard need a bios update to work with my cpu but when I was try to update it it wouldn't go so I brought it into a store and they took a look and said my old motherboard was broke and I need to replace it! Thank you for all the help along the way!

3 Replies

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @TheHairyPickle 

    Ah, I see! I appreciate you following up and letting me know what was happening. I know it's rough to have to replace hardware like that, but I'm glad to hear it seems to be working now. 👍

    /Kent

  • I appear to have this same problem and my Apex has now uninstalled for the third time on it's own.  Any further ideas?  Ive already tried everything you've mentioned here so far and my PC specs are well above the required minimum.  I dont know if I can get a dxdiag of the crashes in retrospect as its been a while since I played due to frustration of the crash/uninstall. 

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hi @xthehairbearx

    A DxDiag might still prove useful for troubleshooting. If you don't mind, can you post one here so we can take a look? You can find more information on how to pull one up over at the EA Help website

    Once you have the text file please attach it here. Thanks!

    /Kent

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