Forum Discussion

Hero+

Re: Possible AMD driver bug causing Anti-Cheat bans.

Yes the dispute/case system would be the correct path to take in this case.

I know this can be kind of hit or miss, so I personally would recommend to wait with sending in a ban dispute/appeal until AMD/Respawn has resolved this issue.

It might take some time before everyone on the TOS team has been made aware of this issue.

So if after a while you decide to send in an appeal, make sure to properly explain what has happened in some decent detail so they're aware of what's going on.

You can keep sending in ban disputes until they specifically mention you to stop sending any further cases on the matter, hence why I'm recommending to wait for a bit before sending in your next case.

@smallpeter

Pretty much the same thing I just said to DeathFox applies to you.

Sometimes the responses might seem automated, though keep in mind that support might make use of templates to speed up their process as they do get a lot of support tickets on a daily basis.

Waiting a bit before sending in your next ban dispute could help a decent bit, though keep in mind that you shouldn't submit any further cases if they specifically mention you to not send any more cases on the matter.

4 Replies

RealeazZ
2 years ago
@XHelperZ Thank you again for helping us out. Is there anything you would recommend for people which have already used all three of their ban disputes? I used my last dispute earlier today when i saw that the Respawn Com. Manager posted that the team is aware of the situation and players might reach out about it. The other two before the issue was even public.
yyyyatox
2 years ago
@RealeazZ unfortunately im in the same boat being told to stop pursuing this case. doesnt make sense that im innocent
yyyyatox
2 years ago
@XHelperZ i think the time to wait is over considering this has been happening for more then a week and a bigger company Valve has already addressed this issue yet EA seem to have swept it under the rug, as myself and other players were given a swift beating by the TOS team by declining all 3 disputes
waylandsmithayy
2 years ago
@yyyyatox
I think you meant smaller company. EA has like 4x+ the valuation of Valve, so one could hope that means they have more resources to confirm the issue and devote to sorting out the false bans. However I believe the sad reality is that it just makes each individual player's satisfaction less important to the overall perception of the company and its resulting market cap. The sad truth is that based on the last months steam hardware survey RX 7000 series was less than half of one percent of all GPUs.

The CS2 players got lucky that game is that companies current flagship title currently under a microscope by the game journos and they have a better track record dealing with this kind of stuff.