Re: Profile not permitted to play online

I did everything you recommended and for a while it was working. I have made sure that my xbox settings permit me to play online but I still get a message telling me this profile is not permitted to play online. It is really weird because sometimes it lets me play with no problems and other times I can’t join and play for more than 2 minutes before my dame crashes. I have tried to use the troubleshooting method that ea has but it did not fix the problem. I don’t think it could be a ban or suspension because I don’t cheat, say, or do bad things. If you think of anything that it could be that would be great but I really have no clue what is going on. The file shows the message that appears before I crash.

@CoopLuck 

That looks like a ban has been issued. Please contact an advisor by opening a case here so they can look in to this for you.

I contacted the service team via the link you sent me and they said that I did not have any active bans or suspensions. I looked around and I saw that some people were having problems because they had a new gen and old gen console. Should I try uninstalling apex on my old gen to see if that fixes the problem?

MAC address worked thank you for helping me

@CoopLuck 

No problem! Glad to hear it. If you have any other issues, let us know. Good luck and have fun!

It fixed the problem of me not being able to play but now every time I join a match no matter if it is pubs, ranked or a LTM I get kicked out/crashed when I first queue, when I load into the match or during the game. I hope there is a fix to this problem. Thank you.

Also all of my other games and apps work fine it just seems to be apex

@CoopLuck 

Did you try clearing the personal saved data that I suggested?

I have had an error for over a week now stating, "This profile is not permitted to play online. See ea.com/unable-to-connect for additional information."

I've gone through all the steps I can think of to fix this issue. Sometimes it will work for a few matches and then throw the error once again.

Things I have tried: 

1. Redownloading the game

2. Restarting my switch

3. Checked for corrupt data (Nothing)

4. Cleared the cache of Apex

5. Checked if I had a ban in place  (Nothing)

I honestly don't know what to do by this point, I am beyond frustrated. I play on switch so anything to try is welcomed. 

I have tried this and it did not work. I deleted from the console and from the cloud and both did not work. I was brought into another conversation that has more people experiencing what I am. So I would like to thank you for your help with me at least being able to get into the game.

Hello i tried doing that but it still wont work, i can get in a lobby with my friends but if we que i get kicked i even tried making new accounts the message still pops up

Is this fixed with the new update? Anyone?

Nope, still having the same issues. Been at least a month now with no patch or fix

I have the same problem, I have gone far and beyond; I have uninstalled the game and installed again and no luck. Placed the Xbox with Ethernet cable to avoid connectivity issues. I don't know what else to do.

Hey it was fixed for a little bit but it is back. I have not been able to play a game this season. I am able to join and get into the lobby, but my levels and username do not show up. I am then said to do the orientation match even though I am a very high level. After I get kicked out with the message this profile is not permitted to play online. If I spam retry it shows that no servers were found and it keeps checking for servers again and again to find no servers. It says check your internet connection and try again when I am getting 500mb/s download. I have cleared my alternative MAC address, uninstalled and then reinstalled the game, and I have started using an Ethernet cable. I don’t know what to do. I play on the Xbox series X console and I have no bans and I have never been banned

I JUST MADEEE my account so how tf is it banned? Haven’t even played the game yet. Yo this it tiring bro

I have the same problem but I'm using a PC, how do I fix it?

I recently had this issue with Titan Fall 2. I’ve tried everything, everyone has suggested and nothing works. I have not been banned and when I chat with EA via email, I’ve gotten 14 emails and each one asks for something different; ie, username, password, xbox user, titanfall user, ea user, etc, etc. And each time, it’s a different person that has no clue what’s going on. And yet, here I am with nothing be resolved or fixed. I have played TF 2 since the day it came out and never had this issue. I would love to know why and know a fix.

Hello, @Nole0505 

Try deleting the personal saved data for Titanfall2. To do that, please follow these steps. There is the risk of losing offline saves and changes to settings you've made. Normally, those download from the cloud, but I can't guarantee this.

1. Press the Guide button and then highlight the Titanfall 2 tile.
2. Hit the Menu button. It's the small one to the right of the Guide button with 3 horizontal lines on it.
3. Next, go to Manage game and add-ons > Saved data. Delete the file with your gamertag on it.

Let me know what happens. Thank you.

Hello. Thank you for replying. I’ve already done these steps and it didn’t work.

@Nole0505 

Do you have an active Xbox Live membership?

Yes. A 12-month Gold. Ends in November.

@Nole0505 

In that case, please contact an advisor so they can review your account. You can open a case by following the instructions here.