Re: RIDICULOUS SERVER ISSUES - ea DO SOMETHING

@SCidER7 

Have you tried alternate DNS settings? If not, the instructions are here.

@rampardzz 

Can you post a screenshot of your UO Trace?

@EA_Aljo Yes for sure, i have a feeling UOTrace is not that acccurate but still i followed everything on EA.

Just know before this i have never had any problem sir, i average the following on all servers:

Singapore 1: 110ms, 0 %Loss and 0 Choke

London:: 150ms, 0 %Loss and 0 Choke

Belgium GCE 1: 140ms, 0 %Loss and 0 Choke

Tokyo : 165ms, 0 %Loss and 0 Choke

I am going to add Europe to this too so you understand what I mean. I am using 159.153.72.252 this on UOTrace.

@rampardzz 

Your test looks pretty good. What country are you in?

@rampardzz 

We've heard of others in Pakistan with the same experience. It's very possible this is due to an issue with the ISP. So far, we're not aware of any issues on our end with Pakistan specifically. The Code:Net issue is being investigated, but it also can be caused by general connection problems. This is why we need to go through troubleshooting to see if anything stands out.

So far, your test shows high pings at the end of the trace. That would be due to the distance between you and the test server. If you've already tried all the troubleshooting we can offer, unfortunately, there wouldn't be anything else I could suggest.

@SCidER7 

Can you run a UO Trace and screenshot the results? Instructions are here.

@rampardzz 

You're very welcome. Keep an eye on our official channels. If we have any news about this, we'll make an announcement.

@rampardzz 

Since it's a small number of the overall population of players that are reporting this, it's not been determined that the update is causing this to happen. Regardless, we're well aware of the reports and if there are any updates, we'll make an announcement.

@thisismirraa 

That's not the case at all. We aren't finding any issues so far, but are most definitely looking out for them.

@EA_Aljo  my uo trace

Well, all i can say it has happened in some update between Jan 11 2021 and March 23 2021, since that was the time i didn't use the PC and did no updates until yesterday evening. And today when i wanted to play, it took me roughly 5-6 tries to get into the lobby (and last try i let it load roughly 10 minutes), and i had to reconnect my Origin account to Steam on the last try in order to get past infinite loading screen (and it randomly gave me that screen to connect me to the origin account, which i had done in the past so i dont know why that was needed again), then it took good 5-10 minutes for the lobby to sort itself out and i had some lag few games, and last match it tried to connect never did so, and didn't let me to cancel/quit it either. And when i tried to restart the game the infinite loading screen began again.

And no, its not the internet on my end (as every moderator on every game forum will say) as all other games work 100% no lag and this game worked too before in January.

And according to the internet there are almost over 20000 reports of server issues/infinite loading screen problems for 24th March alone, so its not just ''some players'' or ''minority'' 😉

NY servers are lagging bad right now. 3 matches in a row everyone is warping around. so dumb. this is a daily thing. I have not had a "slo-mo" game yet today so I guess that's a good thing... too bad it's still early and it's likely to happen b y the end of the night.

Last night I was in the middle of shooting someone I lagged and my gun magically turned into a mastiff from a volt... no i did not pick anything up... no the volt was not on the ground... it just disappeared and my gun turned into a mastiff. Then I switch weapons and my flatline would only shoot single fire. I was livid. game is so broken.

game is dead. Anyone with 2 brain cells to rub together knows that the servers are lagging as soon as they drop in. to say that this is not a widespread issue is crazy. it's every damn night for everyone in the game.

@SCidER7 

Your test looks good. Can you try opening the ports for Apex? They are listed here. 

@I_IllusiveMan_I 

There are millions of Apex players. Not that 20,000 is a small number, but in relation to the overwhelming amount of people playing without issue, it means we need to troubleshoot individually.