Re: Stuck in "Complete orientation matches"

Product: Apex Legends
Platform:PlayStation 5
Please specify your platform model. Sony PlayStation 5
What is your gamertag/PSN ID/EA Account name? Oromis
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. drgreen303
Are you using any software with an overlay? No
Which Legend were you playing (if applicable)? conduit
Which Legends were your squad mates using (if applicable)? i dont know
Where did the issue occur? In the lobby (waiting area before the match)
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. play ranked
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. i just logged into the game
Did your squad mates also experience the issue? Yes
How many matches had you played in a row before the issue occurred? none
When did this happen? (dd.mm.yy hh:mm) 12/18/2023
How often does the bug occur? Every time (100%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? I cant play ranked, trios or duos
What should be happening instead? should be letting me get in to a match
Steps: How can we find the bug ourselves? just log into the game

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i logged into the game and it took forever to get to the lobby screen. and then it says i need to play my orientation matches first. i shouldnt have to go through that again just to play ranked