Forum Discussion

Re: Unable to connect to EA servers on PS4

There has got to be an issue with the servers.  I know you’re helping us and doing your job, we aren’t trying to make it more difficult on you.  We are following your instruction for diagnosis and repair for connectivity issues and all of us do so with no result and then told to “just wait”.  There’s obviously a problem with certain accounts and your servers, if most of us can log in and play normally with an alternate account on the exact same device I don’t think you need to be having us waste hours going on circles.  You guys need to be honest, if these account are compromised let it be known, if it’s something that’s not going to be an immediate fix or even included in the s8 update let it be known.  The lack of transparency here is what’s worrying people, we’re not all made of money and investing our time and money into something we love to play shouldn’t make us feel as though once an issue like this arrises we’re simply just told to wait.  

5 Replies

  • CallemKasper's avatar
    CallemKasper
    5 years ago

    That part, ea is just a company that is absolutely deaf to it’s audience unless they are voting with dollars(apex coins) for what skin or heirloom is cooler. Weapon cosmetics would be a lot cooler if you could actually get into a game and see them🤡

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @blastmyburger 

    We can't help with account issues on Answers HQ. You'd need to contact an advisor through Twitter, Facebook, chat or phone to get help with account issues.

  • This is what I’m talking about, I’ve done this, we’ve done this.  I’ve been told there’s no issues with my account.  It’s literally just a run around until we give up... just want some answers 

  • It’s not account issues. It’s the issue of the people who host the accounts and the server that connects them. Just got logged out again and now can’t connect into the game. But I’m in a psn party chat. How does that work? It does not. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @CallemKasper 

    Without going through troubleshooting, we won't be able to learn anything else about this issue. If you change your mind and want to go through those steps, let me know.