Community ManagerThank you! I appreciate that.
When you've got the chance can you try running the Windows System File Checker tool to see if it's able to find any issues? I'm curious if there might be a missing or corrupted system file that's causing the network drivers to crash.
You can find more info on how to run the tool at the Microsoft Support website. Please let me know if you're still running into any of the same issues after that. Thanks!
Community ManagerThank you for following up and letting me know. I'm glad to hear you were able to figure out what was causing it!
I have tried the steps in this thread such as the command prompts and uninstalling, reinstalling easy anti cheat and I am still experiencing major issues with internet connectivity while Apex is running. Outside of Apex, I have a wired connection that is consistently over 900mbps down, 20mbps up (unusually low in the attachment). While running Apex, the connection is less than 10mbps down, .2 mbps up. I do not have connection issues at any other time or with any other game.
Apex began being unplayable again since the 4/5 update. Here are all of the things that I have tried:
I first started noticing connection issues in Apex upon the initial Season 10 update. That update ruined the game so bad I was unable to play for the whole season. At that time, I would connect through matchmaking and get frozen in the loading screen until the game crashed. Outside of the application, I realized that the internet connection on my device was poor while Apex froze (connection issues with Discord audio, speed tests). I had contacted EA help at that time with no resolution until an update came the next season.
Please let me know what else I can try to fix this problem.
@EA_Kent attached are my hardware specs
Community Manager
