Re: XBOX ONE S FPS DROP APEX LEGENDS

@EA_KentI tested it. It is happening when i look at the floor it happens too in random places.

@sythes2 

Got it, thanks!

I'm a bit concerned that your Xbox might be getting too hot. Issues like this can happen if the hardware gets hot enough that it starts throttling itself to prevent damage. Can you check and make sure the vents on your Xbox aren't too dusty? If it's not getting enough airflow that could be leading to overheating. 

/Kent

@EA_Kentmy xbox one s is new it is only 1 month . I was having issues on my old xbox too that is the why i wanted new xbox to Microsoft. Game is like 900 p on xbox one s . Could the optimizaion be bad ? It is happening on all maps but it is usually happens on Kings Canyon. We was cleaned my old xbox too and we cleaned new one too

@sythes2 

Got it, thanks! Some FPS drops aren't out of the ordinary on console, but if it's extreme there might be something else going on. I'm curious if we might actually be looking at a connection issue. Sometimes packet loss or latency can cause the game to hitch up a bit, which can look like FPS drops. 

Can we try out some connectivity troubleshooting to see if that helps? A good place to start off would be with the basic connection troubleshooting steps from the EA Help website. If you're still having any trouble after that check out the Xbox-specific steps as well. 

Let me know if you're still having any trouble after that. Thanks!

/Kent